1. You created a customer account before 24/03/2026, the date on which our service was updated

You must “validate the vehicle” via your customer portal.

2. You have already completed the validation process but:

The image quality was insufficient

The information did not match the registration number provided

The document submitted did not allow the vehicle to be verified

The vehicle identification number did not match the registration number provided

We invite you to resubmit your request, ensuring the image provided is legible or that the vehicle identification number is correct. If you continue to experience difficulties, please contact our customer service team.